Privacy Policy

At Starling Solar Solutions, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit an inquiry, or use our services.

1. Information We Collect

We only collect information that is necessary to provide our services and respond to your requests:

  • Personal Details: Name, email address, phone number, and installation address when you fill out a form or request a quote.

  • Property & Energy Information: Information about your energy usage, roof type, or electrical setup submitted in your inquiry forms or surveys.

  • Technical & Usage Data: IP address, browser type, and page interaction data collected automatically via standard website cookies (to improve site performance).

2. How We Use Your Information

We use your data to:

  • Contact you regarding your inquiry, quote request, or energy survey.

  • Design, schedule, and install your solar PV or battery storage system.

  • Process payments, warranties, and MCS/DNO grid applications.

  • Send relevant updates or service communications regarding your installation.

We will never sell or rent your personal information to third parties.

3. Sharing Your Data

We only share your information with trusted third parties where necessary to complete our service to you:

  • Accreditation & Regulatory Bodies: (e.g., MCS, DNO, RECC) to register your system and certify your installation.

  • Subcontractors & Installers: Qualified engineers performing your site survey or installation.

  • Service Providers: Secure software tools used for email delivery, customer management, and payment processing.

All third parties are contractually obligated to keep your data secure and process it strictly in line with UK GDPR guidelines.

4. Data Security & Retention

We use secure technical measures to store and protect your data against unauthorized access. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting, and warranty obligations.

5. Your Data Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you.

  • Request corrections to any incomplete or inaccurate data.

  • Request the erasure of your personal data ("right to be forgotten").

  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at admin@starlingsolar.co.uk (or update with your contact email).

6. Cookies

Our website uses standard cookies to ensure basic functionality and analyze site traffic. You can adjust your browser settings to refuse cookies at any time, though some website features may operate with reduced functionality.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

  • Company Name: Starling Solar Solutions

  • Email: Admin@starlingsolar.co.uk

  • Phone: 01536 212201

  • Address: 210 Rockingham Road, Kettering, Northamptonshire, NN16 9AH